Description

This Edition is built on the CRMSBIR Platform.

With CRMSBIR SaaS Edition, you get:

Cloud Hosting Package « Enterprise »
Support & Maintenance Package « Gold » (or Platinum)
All Features of APISBIR Open-Source Edition (more details)
Included all available Premium Modules (Read below).

Included Modules

Data Management	Security	Publishing	ERP
Advanced Data Types Components Microsoft 365 Connector	LDAP Microsoft Entra ID SSO	InDesign PIM Adapter PDF Generator	Accounting Inventories Pricing Sales
Data Exchange	Collaboration	PIM	Free Modules
Export Database Export: Remote File Import: Database Synchronization	Activities Discussions Revisions Translations Workflows Projects	Advanced Classification AI Integration BMEcat Adapter Data Quality ETIM Classification Product Bundles Reports Workflows	Import Export Import: HTTP Request Export: HTTP Request

Hosting Packages

Software is operated as a « Private Cloud » with dedicated resources.

Enterprise	Custom
30+ locations worldwide Unlimited data records and users 16 GB RAM 8 CPUs 240 GB SSD DB Backups Snapshot Backups Additional storage: 100 GB for 42 EUR every 3 months*	30+ locations worldwide Unlimited data records and users Custom RAM Custom CPUs Custom SSD DB Backups Snapshot Backups Additional storage: 100 GB for 42 EUR every 3 months*
480 EUR every 3 months* 1 728 EUR/year	Contact Us
Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: Negotiable Notice period: Negotiable Billing: Negotiable

* Price shown is for hosting in Germany. Contact us to get the price for your specific location. Yearly prices include a 10% discount.

IaaS Partners

You use the Software as a Private Cloud. We collaborate with different Infrastructure-as-a-Service (IaaS) partners. You can choose any location, offered by a chosen IaaS Partner. Would you like to obtain more information or receive advice on which configuration is best suited for you? Please contact us.

Characteristics

Installation is included
Support and maintenance of all installed software
Fully managed 24×7
Availability monitoring
Incredible Performance thanks to modern Processors and NVMe SSDs
Possibility to change to a more performant package at any time for free.

Backups

We store the following backups:

What?	When?
Full Virtual Machine Image	For the last 7 days and the first day of the month for the last 6 months
Full file copy, custom configurations, and DB Dump	Nightly
Incremental snapshot backup	Weekly, every Sunday
DB Dump and custom configurations	Last 10, automatically before every system update

Support & Maintenance Packages

You can choose one of the following Support Packages for your CRMSBIR /APISBIR SaaS Edition:

Gold Support	Platinum Support
Everything in Silver Support, plus: Information service Installation of hotfixes Dedicated support manager Usage of ticket system: 5 accounts Response time to critical defects – 2 hours Support for custom features/modules Advisory support for customer success Real-time support via screen sharing Onboarding Support Creation of custom configurations Developer support in written form Support for staging environment Support for multiple integrations System integration monitoring	Everything in Gold Support, plus: Highest priority Individual conditions Development of custom functionality/modules Dedicated Support Team Extended support hours Access to Exclusive Resources VIP support by our management team Support for additional environments
TECHNICAL SUPPORT	Contact Us
Contract term: 12 months Notice period: 1 month Billing: for 12 months in advance	Contract term: +2YEARS Notice period: Negotiable Billing: Negotiable

* Yearly prices include a 10% discount.

Guaranteed Service Levels

Infrastructure uptime of 99.99%, software uptime of 99%
TTR (time to repair) – 6 hours.
Performing a soft reboot – 30 minutes.
Response time
- Request – 16 hours
- Fault – 8 hours
- Urgent fault – 2 hours
Regular support time: 8:00 AM to 5:00 PM
Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST.

Contract Terms

Contract term: 3-12 months, automatically extended
Notice period: 1 month to the end of the contract term
Billing: for 3-12 months in advance.

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CRMSBIR SaaS Premium Edition