Description

This Edition is built on the CRMSBIR Platform.

With APISBIR SaaS Edition, you get:

Cloud Hosting Package
Support & Maintenance Package
All Features of APISBIR Open-Source Edition (more details)
Included 4 Premium Modules (Read below).

Included Modules

Premium Modules:
- Activities
- Advanced Classification
- Data Quality
- Discussions
Free Modules:
- Import
- Export

Additional Premium Modules (at additional cost)

Other Premium modules are optional and available for subscription or purchase at an additional cost.

Price Overview

* The price is calculated as follows: Hosting Price + Support Price + Flat Rate €220 (for included Premium Modules). Yearly prices include a 10% discount.

Hosting Packages

Software is operated as a « Private Cloud » with dedicated resources.

Starter	Business	Enterprise	Custom
30+ locations worldwide Unlimited data records and users 4 GB RAM 2 CPUs 80 GB SSD DB Backups Snapshot Backups Additional storage: 100 GB for 42 EUR every 3 months*	30+ locations worldwide Unlimited data records and users 8 GB RAM 4 CPUs 160 GB SSD DB Backups Snapshot Backups Additional storage: 100 GB for 42 EUR every 3 months*	30+ locations worldwide Unlimited data records and users 16 GB RAM 8 CPUs 240 GB SSD DB Backups Snapshot Backups Additional storage: 100 GB for 42 EUR every 3 months*	30+ locations worldwide Unlimited data records and users Custom RAM Custom CPUs Custom SSD DB Backups Snapshot Backups Additional storage: 100 GB for 42 EUR every 3 months*

Contract term: 12 months Notice period: 1 month Billing: for 12 months in advance	Contract term: 12 months Notice period: 1 month Billing: for 12 months in advance	Contract term: 12 months Notice period: 1 month Billing: for 12 months in advance	Contract term: Negotiable Notice period: Negotiable Billing: Negotiable

* Price shown is for hosting in Germany. Contact us to get the price for your specific location. Yearly prices include a 10% discount.

IaaS Partners

You use the Software as a Private Cloud. We collaborate with different Infrastructure-as-a-Service (IaaS) partners. You can choose any location, offered by a chosen IaaS Partner. Would you like to obtain more information or receive advice on which configuration is best suited for you? Please contact us.

Characteristics

Installation is included
Support and maintenance of all installed software
Fully managed 24×7
Availability monitoring
Incredible Performance thanks to modern Processors and NVMe SSDs
Possibility to change to a more performant package at any time for free.

Backups

We store the following backups:

What?	When?
Full Virtual Machine Image	For the last 7 days and the first day of the month for the last 6 months
Full file copy, custom configurations, and DB Dump	Nightly
Incremental snapshot backup	Weekly, every Sunday
DB Dump and custom configurations	Last 10, automatically before every system update

Support & Maintenance Packages

You can choose one of the following Support Packages for your CRMSBIR/APISBIR SaaS Edition:

Bronze Support	Silver Support	Gold Support	Platinum Support
Commercial Support with SLAs Access to new software releases (patches, updates, and upgrades) E-mail support Usage of ticket system: 1 account Response time to critical defects – 8 hours Support for production environment Support for one integration	Everything in Bronze Support, plus: Installation of new software releases Telephone support: 7am – 4pm UTC Emergency telephone hotline Usage of ticket system: 2 accounts Response time to critical defects – 4 hours Support for test environment Support for two integrations	Everything in Silver Support, plus: Information service Installation of hotfixes Dedicated support manager Usage of ticket system: 5 accounts Response time to critical defects – 2 hours Support for custom features/modules Advisory support for customer success Real-time support via screen sharing Onboarding Support Creation of custom configurations Developer support in written form Support for staging environment Support for multiple integrations System integration monitoring	Everything in Gold Support, plus: Highest priority Individual conditions Development of custom functionality/modules Dedicated Support Team Extended support hours Access to Exclusive Resources VIP support by our management team Support for additional environments
– EUR every 3 months	– EUR every 3 months	– EUR every 3 months	Contact Us
Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: Negotiable Notice period: Negotiable Billing: Negotiable

* Yearly prices include a 10% discount.

Guaranteed Service Levels

Infrastructure uptime of 99.99%, software uptime of 99%
TTR (time to repair) – 6 hours.
Performing a soft reboot – 30 minutes.
Response time
- Request – 16 hours
- Fault – 8 hours
- Urgent fault – 2 hours
Regular support time: 8:00 AM to 5:00 PM
Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST.

Contract Terms

Contract term: 12 months, automatically extended
Notice period: 1 month to the end of the contract term
Billing: for 12 months in advance.

Informations complémentaires

Hosting	LOCAL, CLOUD_TURBO, CLOUD_SERVER
Support	BRONZE, GOLD, SILVER
INTEGRATION	NORMAL, AVANCE, PREMIUM

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CRMSBIR SaaS Edition